Last updated — March 9, 2026
XYNX is a jewelry brand operated by Khromex, which designs and sells jewelry shipped worldwide from Canada. XYNX is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded when you visit the XYNX website, use XYNX mobile applications, or interact with XYNX services. By using the Services, you consent to the practices described in this policy.
XYNX collects information you provide directly, including your name, phone number, email address, shipping address, billing information, and payment details when you create an account, make a purchase, or sign up for notifications. Device information, IP address, browser type, operating system, referring URLs, and browsing behavior are also automatically collected through cookies and similar technologies.
When you sign up for SMS notifications, XYNX collects your phone number, country of origin, consent status (whether you opted in to marketing messages), and a hashed version of your IP address for fraud prevention. Message frequency varies, and message and data rates may apply. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Your phone number is used solely to deliver the messages you have consented to, this data is excluded from the third-party service provider sharing described below, and it is never used for any purpose beyond what is described in this policy.
Your information is used to process and fulfill orders, send transactional communications (order confirmations, shipping updates, access codes), deliver marketing messages and promotional offers you have separately opted into, personalize your shopping experience, improve the Services and product offerings, detect and prevent fraud, and comply with legal obligations.
XYNX uses cookies, pixel tags, and similar technologies to enhance site functionality, analyze usage patterns, and deliver relevant advertising. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Services.
Your personal information is never sold. Data may be shared with trusted third-party service providers who assist in operating the Services, including: Shopify (payment processing and order management), Twilio (SMS delivery infrastructure only), Supabase (database hosting), and Vercel (website hosting and analytics). These providers access data strictly on a need-to-know basis to perform their services and never for their own marketing purposes. Your mobile phone number and SMS consent status are never shared with any of these providers, or any other third party or affiliate, for marketing or promotional purposes — see SMS Data Collection above. Information may also be disclosed when required by law, to protect XYNX rights, or in connection with a merger or acquisition.
Industry-standard security measures including encryption, secure socket layer (SSL) technology, and access controls are implemented to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and absolute security cannot be guaranteed.
Personal information is retained for as long as necessary to fulfill the purposes outlined in this policy, process transactions, comply with legal obligations, and resolve disputes. When data is no longer needed, it will be securely deleted or anonymized.
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, as well as the right to opt out of marketing communications. You may unsubscribe from marketing messages at any time by replying STOP to any text message or contacting contact@xynx.ca.
If you are a California resident, you have the right to: request disclosure of the categories and specific pieces of personal information collected about you; request deletion of your personal information; opt out of the sale of your personal information (XYNX does not sell personal data); and not be discriminated against for exercising these rights. To submit a request, contact contact@xynx.ca. Requests will be verified and fulfilled within 45 days.
If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. The legal basis for processing is your consent (for marketing) and legitimate interest (for fraud prevention and service delivery). You may withdraw consent at any time. To exercise your rights, contact contact@xynx.ca.
If you are a Canadian resident, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access your personal information, request corrections, and withdraw consent for non-essential processing. To submit a request, contact contact@xynx.ca.
The Services may contain links to third-party websites or services. XYNX is not responsible for the privacy practices or content of those external sites. You are encouraged to review the privacy policies of any third-party services you visit.
The Services are not directed to individuals under the age of 18. XYNX does not knowingly collect personal information from children. If it becomes known that data from a minor has been inadvertently collected, steps will be taken to delete it promptly.
This Privacy Policy may be updated from time to time to reflect changes in practices or applicable laws. The revised policy will be posted on this page with an updated effective date. You are encouraged to review this page periodically.
If you have any questions about this Privacy Policy or your personal data, please contact us at contact@xynx.ca.