XYNX is a jewelry brand operated by Khromex. By accessing or using the XYNX website, mobile applications, or any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the Services immediately.
You must be at least 18 years of age or the age of majority in your jurisdiction to use the Services or make a purchase. By using the Services, you represent and warrant that you meet these requirements.
All product descriptions, images, and pricing are subject to change without notice. XYNX reserves the right to modify or discontinue any product at any time. Prices are listed in USD unless otherwise stated. XYNX is not responsible for typographical errors in pricing and reserves the right to cancel orders placed at incorrect prices.
Placing an order constitutes an offer to purchase. XYNX reserves the right to accept or decline any order at its sole discretion. Payment must be received in full before order processing. Major credit cards and other payment methods as displayed at checkout are accepted.
Shipping times are estimates and not guaranteed. XYNX is not liable for delays caused by carriers, customs, weather, or other circumstances beyond reasonable control. Risk of loss and title for items pass to you upon delivery to the carrier.
You have 14original payment method within 10 business days. We do not offer exchanges.
We do not offer exchanges of any kind, including size swaps. If you want a different size or a different piece, return the original for a refund under the policy above and place a new order for the one you want. Since you cover return postage and the original shipping charge is not refunded, it is worth checking the size guide on the product page before you order.
If your order arrives faulty, damaged in transit, or is not what you ordered, email contact@xynx.ca within 14 days of delivery with your order number and photos of the problem. We will confirm how to send it back, and how the return postage is handled, before you ship anything. This covers faults that were already there when the item reached you — damage caused after delivery is not returnable.
Refunds always go back to the payment method used at checkout — we cannot redirect one to a different card or account. After we issue it, your bank may take a few additional days to post it to your statement.
By submitting your phone number, you consent to receive informational messages (e.g., access codes, order confirmations, shipping updates) from XYNX, including messages sent via autodialer technology. If you separately opt in to marketing messages, you also consent to receive promotional messages (e.g., offers, discounts, product announcements). Marketing consent is optional and is not a condition of purchase or access. Message frequency varies. Message and data rates may apply.
You may unsubscribe from marketing messages at any time by replying STOP to any message. After opting out, you may still receive transactional messages related to your orders or account. For help, reply HELP or contact contact@xynx.ca.
All content on the Services — including but not limited to logos, text, graphics, images, designs, and software — is the exclusive property of XYNX and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent from XYNX.
You agree not to use the Services for any unlawful purpose, to interfere with the operation of the Services, to impersonate any person or entity, or to engage in any activity that could damage, disable, or impair the Services or infrastructure.
To the fullest extent permitted by law, XYNX shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, including but not limited to loss of profits, data, or goodwill.
Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, either party may pursue resolution through the courts of the Province of Ontario, Canada. You agree to submit to the personal jurisdiction of such courts.
XYNX reserves the right to update or modify these Terms & Conditions at any time. Changes become effective upon posting to this page. Continued use of the Services after changes constitutes acceptance of the revised terms.
These terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
If you have any questions about these Terms & Conditions, please contact us at contact@xynx.ca.